If you try to start RoomSketcher Home Designer, and it doesn’t start, or your screen appears completely blank or grey, it is usually related to the Adobe Flash Player.
1. Make sure Flash is installed
2. Make sure Flash is enabled
- Check out point 4 in this article
Home Designer loads to 100 percent, but then freezes
If Home Designer loads to 100 percent, but then freezes, the issue is most likely related to the global settings for the Flash Player. Follow the steps below to fix the problem:
a) Open RoomSketcher Home Designer and right-click anywhere in the drawing pane. A menu appears.
b) Click Settings. The Adobe Flash Player Settings Manager appears.
c) On the Storage tab, ensure Allow sites to save information on this computer is checked.
Try a different browser
If it still doesn't work, you can try a different browser to see if that helps.
Are you working in Chrome? This article might give you some tips on How to stop Flash crashing in Chrome
None of the steps above solved it
If it still doesn't work, please contact RoomSketcher support and describe the problem. It will be very useful, if you let us know your operating system, browser and provide a screenshot of the Home Designer page.