This article describes occasional issues users have encountered with Live 3D. This article describes the steps on a PC or Mac.
- Install latest version of Adobe Flash Player
- Enable Flash for RoomSketcher website
- Loading stops - error message on resource issues
- Try a different browser
1 Install latest version of Adobe Flash Player
Make sure that you have the latest version of Adobe Flash Player. To download and install the latest version, visit: http://get.adobe.com/flashplayer/
2 Enable Flash for RoomSketcher website
Make sure that you have Flash enabled for the RoomSketcher websites. For instructions on how to do this, check the "Enable Flash Player in your browser"-section of Adobe's help article https://helpx.adobe.com/flash-player.html
3 Loading stops - error message on resource issues
If you click the 3D button to launch Live 3D, and it does not start, or you see an error message like the one below (that Adobe Flash Player doesn’t have enough system resources), it could be due to your project being very large or detailed.
- The first thing to try is to turn off the ceiling strips and floor strips in your project. This could make a big difference.
You can do this by clicking Properties and choose the Level tab. Then click Advanced and uncheck the options that say Ceiling Strips and Floor Strips.
Once you have turned off ceiling strips and floor strips, restart Home Designer before you try to load Live 3D again.
- If step 1 did not solve the problem, try to close other programs that are running on your computer or tablet.
As the error message suggests, the problem is that you don’t have enough system resources to view the project. As a result, it could help if you close other programs that are open. When you have closed other programs, try to start RoomSketcher one more time and see if Live 3D is able to start.
- Remove anything unnecessary from your project.
The error usually happens only on very large or detailed projects - thus, it could help if you remove a few elements. Plants and carpets/rugs are the best items to remove as they take more resources to load in Live 3D. For example, if you see this error message on a project where you have placed a lot of plants, try removing some of the plants, and try again.
- Split your projects into several projects
Should your project have more than one level, create an own project for each level so that each project only consists of one level. This will make each project smaller in size.
You can do this by making a copy of your project, using 'Save as...'. Then delete the second level. Repeat until you only have the first level left. Try to view Live 3D now. If it is a success, go back to your initial project, make another copy with 'Save as...' and delete the other levels. Continue until you have a separate project for each level.
Should dividing into different projects not help, you additionally might to do points steps 1 and 3 as well.
4 Try a different browser
In most of the cases where users have experienced a problem, browser Internet Explorer was used.
Try to use a different browser, for example Firefox or Chrome.