In the latest version of Chrome (version 54 - Ex Version 54.0.2840.71 m), the Internal Flash Player isn’t always loading.
We are hoping this will be resolved quickly, but in the meantime, the workaround we suggest is:
- Use a different browser
- Or install the Flash Player from Adobe (even if you already have it installed): https://get.adobe.com/flashplayer/ - Remember to restart Chrome after the Flash Player has been installed
If it still doesn't work after you installed the Flash Player, then you should make sure that Flash has been enabled for Chrome: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html
Hope that helps!