Live 3D – FAQs



Who can view Live 3D?

Live 3D is available to all subscribers with a paid plan. Free subscribers can simply upgrade one project to a Premium Project to view the project in Live 3D or upgrade to a paid plan.

Upgrade to a Subscription

Don’t have a subscription yet? No problem! Just sign in to your existing RoomSketcher account and click Upgrade (on your account overview), or buy directly from our pricing page.

Upgrade to a Premium Project

When you purchase a Premium Project for one project, you can view the project in Live 3D. Additionally, you can also generate 2D Floor Plans and Replace Materials on furniture, appliances, and fixtures.

Read more here: Upgrade to a Premium Project.


Can I share Live 3D?

Live 3D can be shared so that friends, family, and clients can experience them. Premium Projects are ready to be shared. Pro and Team subscribers need to enable 'Share Live 3D' for specific projects.

Read more here: Share Live 3D 



Live 3D opens in a browser window rather than the RoomSketcher App

The version of Live 3D that opens in RoomSketcher comes with the latest version of the RoomSketcher App, so make sure your app is up to date. 

Read more here:  How to Update the RoomSketcher App.


Can I access Live 3D in my browser?

Yes, you can also access Live 3D in your browser. You find a link directly within the App. Here's how to get there:

  1. In the RoomSketcher App, click the yellow menu and under column Project, click Live 3D.
  2. On the right, click View Live 3D in Browser.

Note: View Live 3D in Browser is only available if you work on a Mac or Windows computer. 

Live 3D stops loading

If you have worked on several larger projects in one session, or on one large project with a lot of items, it might happen that Live 3D doesn't load all furniture. It will then help to delete the cache. To do so, follow these steps:

  1. From the main menu go to Settings, then open 3D Cache Settings.


  2. Click Clear 3D File Cache.


  3. Click Save
  4. Start Live 3D again. 


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