When you open a template as a Free user, you might observe that the 360 View is not loading. This is unfortunately an issue that can happen when you are signed in with a Free account. 

Please note:

• This only happens when you are a Free user. VIP and Pro users can view 360 Views without any problems. 
• Once you clicked on a 360 View and the project doesn't load, please close the app and start it again. You can continue working as usual. 

Workaround

• View the 360 View in the Project Presentation of the project.
  Here's how you get to the Project Presentation: 
  • Click the yellow menu and under Project, click Properties. 
  • On the right, click Share. 
  • Click the Copy button. 
  • Paste the URL in your browser. 
    
    or
• You can view all projects and their 360 Views directly on our website in the Floor Plan Gallery. 
  • See an example here.
    
    or
• Upgrade your account to VIP or Pro and create your own 360 View in the App.