Snapshot Worked but 3D Photo is Grey

Have you taken a beautiful snapshot, and then converted it to a 3D Photo, but the resulting photo is a grey image? This article describes:

  • Why a 3D Photo May be Grey
  • How to Receive a Credit Refund


Why a 3D Photo May be Grey

This occurs when the camera is placed inside (or very close to) a wall. Move the camera a little further from the wall, retake the snapshot, and upgrade it to a 3DPhoto.


How to Receive a Credit Refund

Send us a message and include:

  • Your account email address.
  • The number of grey 3D Photos that were generated.
  • A screenshot of each of the grey 3D Photos. Either:
    - Take a screenshot of your 3D Photos (as shown below)
    - Below the grey image, click More > Save to Disk, and attach the file to your email.



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