Have you taken a beautiful snapshot, and then converted it to a 3D Photo, but the resulting photo is a grey image? This article describes:

• Why a 3D Photo May be Grey
• How to Receive a Credit Refund

Why a 3D Photo May be Grey

This occurs when the camera is placed inside (or very close to) a wall. Move the camera a little further from the wall, retake the snapshot, and upgrade it to a 3DPhoto.

How to Receive a Credit Refund

Send us a message and include:

• Your account email address.
• The number of grey 3D Photos that were generated.
• A screenshot of each of the grey 3D Photos. Either:
  - Take a screenshot of your 3D Photos (as shown below)
  OR
  - Below the grey image, click More > Save to Disk, and attach the file to your email.