This article shows you how to order a correction to a floor plan ordered from our expert illustrators. Our team works hard to deliver your floor plans just as you ordered them. If we have made a mistake, let us know, and we’ll fix it for you.

Note: You can also make changes yourself using the RoomSketcher App. To learn how check out the article Edit Your Floor Plan.

This article covers:

• How to Order a Correction
• Add a Picture to Your Correction (Team)

How to Order a Correction

Watch this short video to learn how to order a correction:

Or follow these steps:

1. Go to www.roomsketcher.com and Sign In. Your RoomSketcher Web Account opens.
2. Click the Projects tab.
   
   
   
   
3. Click a Project Name to open its Project Dashboard.
4. Click Order Correction on the left. This link is available for 14 days from the date the order was placed.
   
   
   
   
5. The Order Correction page opens. Use the checkboxes to indicate the Problem Area and Affected Level. Describe the change in the included text field.
   
   
   
   
6. Next, click Submit.

When your corrections are completed, you will receive an email with a link to your corrected floor plans.

Add a Picture to Your Correction (Team)

RoomSketcher Team subscribers can upload a picture along with the written instructions. 

To add a picture to your correction

1. Follow the steps 1-4 from above. 
2. On the Order Correction page, check the boxes to indicate the Problem Area and Affected Level. 
3. Click on Upload Description for the levels where you want to upload a picture. The supported formats are jpg, png, and PDF.
   
   
   
   You can check your uploaded picture by clicking on View Description (the link appears after your upload). 
   NB! You can only upload one picture per level. When you upload a second time, you will overwrite the first upload. 
4. Add additional instructions in the included text field. 
5. Next, click Submit.