Below are the steps to change your payment method - for example add another credit card, switch to PayPal or Amazon Pay. The steps are valid for all customers with a recurring Pro or Team subscription.
- Sign In to your web portal.
- Click the blue profile icon in the top-right corner (yellow if you’re using dark mode).
- Select Account Settings.
- Click Subscription.
- Click Update Payment Method. A new browser tab opens.
- Click Add Payment Method to add a new one, for example a credit or debit card, a PayPal or Amazon Pay account (the payment options depend on your location and currency).
- Click Manage if you want to remove or change the default payment method.
Good to Know
- If an automatic payment fails, the Try Again link may still be visible, but it no longer triggers a new payment attempt and will be removed in the future. After updating your payment method or ensuring sufficient funds are available, the system will automatically attempt the payment again the following day.
- If you have a Team subscription, only Admin users can change the payment method.
- These steps are for customers with a recurring Pro or Team subscription. If you are on one of our legacy subscriptions, Pro S, M, or L, then your subscription won't auto-renew, and we haven't saved any payment method information.
Frequently Asked Questions (FAQ)
What payment methods are available?
Available payment methods depend on your location. We support
card payments, PayPal, Apple Pay, Google Pay, and AmazonPay.
What happens if a payment for a recurring subscription fails?
If a payment for a recurring subscription fails, the system will
automatically retry the payment once per day for up to 4 days.
You will also receive email notifications during this period.
If the payment method is not updated within this time, the subscription
will expire, and you will lose access to your RoomSketcher account.
Who can help if I have a question regarding payments?