FastSpring is RoomSketcher’s official payment provider. This means that payments for RoomSketcher subscriptions, projects, and in-app purchases are processed securely through FastSpring.
Please find below frequently asked questions about FastSpring.
Frequently Asked Questions (FAQ)
- Who is FastSpring?
- Who should I contact if I have a question?
- Are my credit card details safe?
- How will the purchase appear on my credit card billing?
- Will I receive an invoice for my purchase?
- How do I manage my subscription?
- How do I get started with RoomSketcher now that I purchased a subscription?
Who is FastSpring?
FastSpring is a trusted global payment platform. RoomSketcher partners with FastSpring to securely manage all purchases, payments, and subscriptions. When you buy something from us, FastSpring is the company that handles your payment securely.
Who should I contact if I have a question?
All support is handled by us, RoomSketcher. If you have a question or feedback, please don't hesitate to contact us.
Are my debit/credit card details safe?
Using FastSpring to make purchases online is secure. The credit card details are sent directly to the payment processors, who tokenize them with the card schemes (Visa/MC/AMEX). The payment processors store the tokens in a vault on their side, and FastSpring stores a reference to those tokens.
Therefore, FastSpring never stores the actual card details on its servicer, and neither FastSpring nor RoomSketcher has access to them directly.
FastSpring is PCI-DSS Level 1 compliant, which is the highest form of credit card security accreditation.
How will the purchase appear on my credit card billing?
On your credit card billing or financial statement, you will see either FS *ROOMSKETCHER or FSPRG.NL.
Will I receive an invoice for my purchase?
Of course! You can view and download the invoice directly after the purchase. All invoices are also stored in your account and available to you anytime. Please find more information in this article.
How do I manage my subscription?
After signing in to your web portal (from app.roomsketcher.com), click the blue profile icon in the top-right corner and select Account Settings. Then click Subscription. From here, you can update your payment method or cancel your subscription. You find detailed steps in these articles: How Can I Change My Payment Method? and How Can I Cancel My Recurring Subscription?
How do I get started with RoomSketcher now that I purchased a subscription?
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