Are you experiencing difficulties saving your changes, or are you getting messages that claim you are offline even though you are connected to the internet? 

This indicates that the RoomSketcher App is having issues accessing the internet due to settings on your device. You will notice that the cloud icon in the bottom left corner of the app is disconnected instead of connected . 

In order to resolve this, you should try the steps in the order below.

1. Disable VPN
2. Review Antivirus Permissions
3. Windows 10 or 11 Firewall OR Mac Firewall
4. Still Experiencing Difficulties?

Disable VPN

If you are connected to another network using a VPN connection, you may begin by disabling your VPN while using the RoomSketcher App. The reason for this, is that VPN can disrupt internet access because it reroutes your connection through a different server, which might block or slow down certain apps or websites.

Review Antivirus Permissions

If you have an antivirus program installed on your device, it may be blocking the RoomSketcher App from accessing the internet. Please check the antivirus program’s settings and review its permissions

Windows 10 or 11 Firewall

On Windows 10 and 11, the firewall will sometimes block trusted apps from accessing the internet. 

1. Open Windows Security.
   
   
   
   
2. Click Firewall & network protection. 
3. Click Allow an app through firewall.
   
   
   
   
4. Click Change settings on the top. 
5. In the list of Allowed apps and features, tick RoomSketcher. 
   
   
   Private: Allows the app access to the network at home or work.
   Public: Allows the app access to the network in a public place, such as a coffee shop.
   
   Tip: If RoomSketcher is not in the list, click Allow another app... and find the RoomSketcher application (usually under C:\Program Files (x86)\Roomsketcher).
6. Confirm with OK. 
7. Open the RoomSketcher App and start drawing. 
   
   

Mac Firewall

On OS X v10.5.1 and later, the firewall will sometimes block trusted apps from accessing the internet. 

1. Choose the Apple menu and then System Settings.
2. Click Network in the sidebar and then Firewall.
3. Click Options. If the Options button is disabled, first turn on Firewall.
4. Click + under the list of applications and services. 
5. Select RoomSketcher App. 
6. Click the Up or Down buttons to move the app to allow connections through the firewall. 
7. Open the RoomSketcher App and start drawing. 

Note: The steps are taken from Apple's Support page, where you can also find more information. 

Still Experiencing Difficulties?

Please send us an email to support@roomsketcher.com, and we will help you further.